Terms of Service

By creating an account or using LaunchIQ, you agree to these Terms. If you are using LaunchIQ on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

1. The service

LaunchIQ is a project-implementation tracking platform: project plans and timelines, issue and risk logs, meeting minutes, and related reporting. It connects to third-party data sources you authorize (such as Google Sheets) to sync project data.

• Third-party services. Integrations rely on third-party platforms that have their own terms and availability. Your use of those platforms is subject to their terms; we are not responsible for their outages, changes, or accuracy, and a third-party outage does not entitle you to a refund of fees already billed.
• Evaluation and demo use. Demo or evaluation workspaces are provided as-is and may be reset, limited, or deleted at any time without notice. Do not rely on demo workspaces for production data. Trial workspaces are covered by the trial terms in Section 2.

2. Plans and billing

• LaunchIQ is sold as a subscription in three plans: Starter, Pro, and Enterprise, billed monthly or annually. Current prices and plan limits are shown on our pricing page and in the signup flow; the pricing page controls in case of any discrepancy with this document.
• Subscriptions renew automatically each billing period (monthly or annual, as you selected) and are billed in advance through our payment processor (Stripe). You authorize us to charge the payment method on file each billing cycle until you cancel, and you agree to keep your billing information current and accurate.
• Free trial. New customers may start with a 14-day free trial. We collect your payment method when you start a trial, but you are charged $0 during the trial period. On day 15, your trial converts automatically to the paid plan and billing cadence (monthly or annual) you selected at signup, at the then-current price shown on our pricing page, and we charge your payment method for the first billing period. You may cancel at any time before the trial ends from your account; if you cancel before conversion, you pay nothing.
• Fees are exclusive of taxes. You are responsible for any applicable taxes, duties, or government charges, other than taxes based on our income.
• We may change prices with at least 30 days' notice; price changes apply from the next billing cycle.
• Plan changes take effect as described at checkout (upgrades generally apply immediately with proration; downgrades at the next cycle). Feature access follows your current plan — e.g., Benchmarking, Forecasting, and Process Insights require a Pro plan or higher.
• If a payment fails, we will notify you and retry; we may suspend access after 14 days of non-payment. You remain responsible for fees accrued while the account was active.

3. Cancellation and refunds

• You may cancel at any time from your account. Cancellation stops future billing; your workspace remains accessible until the end of the paid period.
• Fees already paid are non-refundable except where required by law.

4. Your data

• You retain all rights to the data you connect or enter ("Customer Data").
• You represent that you have the rights and permissions needed to connect Customer Data to LaunchIQ, and that doing so complies with applicable law.
• LaunchIQ accesses third-party sources only with the permissions you grant and only as needed to provide the service. For Google Sheets, LaunchIQ can both read project data from and write updates back to the spreadsheets you select, as described in the product. For Google Drive, LaunchIQ has read-only access to the single folder you select and cannot modify, move, share, or delete your Drive content. For Smartsheet, LaunchIQ has read-only access to the sheets you select and cannot modify, add, or delete your Smartsheet data. For Microsoft 365, LaunchIQ has read-only access to the SharePoint and OneDrive locations you select and cannot modify your SharePoint or OneDrive files; for Excel Online, LaunchIQ can both read project data from and write updates back to the workbooks you select when you use the in-app push feature.
• You may export your data at any time, including during the post-cancellation retention period below. Our handling of personal data is described in our Privacy Policy at launchiq.wicked-oaks.com/privacy, which is incorporated into these Terms by reference. On cancellation or termination of your account, Customer Data is retained for 30 days, then deleted, unless a longer retention is required by law. Encrypted backups may persist for up to 90 days after deletion before being purged.
• Enterprise customers may request a data processing addendum.

5. Acceptable use

You agree not to: (a) use LaunchIQ for any unlawful purpose; (b) attempt to gain unauthorized access to the service or other tenants' data; (c) resell or sublicense LaunchIQ except under an Enterprise agreement; (d) interfere with the service's operation or security; (e) upload Customer Data that infringes the rights of others.

6. Accounts and security

• You are responsible for activity under your account and for keeping credentials confidential. Notify us promptly at the contact above of any suspected unauthorized access.
• Each tenant workspace is isolated; users you invite are your responsibility.

7. Our intellectual property

LaunchIQ, including its software, design, and documentation, is owned by Wicked Oaks, LLC. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable license to use LaunchIQ during your subscription. You may not copy, modify, reverse engineer, or create derivative works from the service except as permitted by law. Any feedback or suggestions you provide may be used by us without obligation or compensation to you.

8. Service availability

We aim for high availability but do not guarantee uninterrupted service. Scheduled maintenance, third-party outages (including data-source APIs), and events beyond our reasonable control (force majeure) may affect availability.

9. Disclaimers and limitation of liability

• LaunchIQ is provided "as is," without warranties of any kind, express or implied, including merchantability and fitness for a particular purpose.
• To the maximum extent permitted by law, Wicked Oaks, LLC's total aggregate liability for any claim arising from the service is limited to the fees you paid in the twelve (12) months preceding the claim, and we are not liable for indirect, incidental, special, or consequential damages, including loss of data or profits, even if advised of their possibility.

10. Indemnification

You agree to indemnify, defend, and hold harmless Wicked Oaks, LLC from claims arising from your breach of these Terms or your misuse of the service, including Customer Data you lacked rights to connect, plus our reasonable attorneys' fees.

11. Term and termination

• These Terms apply while your account is active.
• We may suspend or terminate accounts for material breach (including non-payment) or abuse, with notice where practicable. On termination by us for convenience, we will refund any prepaid fees for the unused remainder of the billing period. Data handling on termination follows Section 4.

12. Changes to these Terms

We may update these Terms; material changes will be communicated via the service or email at least 14 days before taking effect. Continued use after the effective date constitutes acceptance.

13. General

• Governing law. These Terms are governed by the laws of the State of Alabama, without regard to conflict-of-law principles. Disputes will be resolved exclusively in the state or federal courts located in Lee County, Alabama.
• Enterprise agreements. If you have an executed Enterprise agreement with us, it controls over these Terms to the extent of any conflict.
• Assignment. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
• Severability; waiver. If any provision is found unenforceable, the remaining provisions continue in effect. Failure to enforce a provision is not a waiver of it.
• Entire agreement. These Terms, together with the pricing page and any Enterprise agreement, constitute the entire agreement between you and Wicked Oaks, LLC regarding LaunchIQ.

14. Contact

Questions about these Terms: contact@wicked-oaks.com